Quality Methodologies

I was lucky enough to be introduced to and trained by one of the key individuals who established Six Sigma in Motorola, Keke Bhote. The level of analysis and subsequent problem solving that this eco-system can offer is astonishing. The adoption of continuous quality improvement is engrained into this. But when is enough, enough? Should you always continue to strive for perfection? When does striving for perfection actually hurt your business? During my early career, I was also introduced to the Crosby quality philosophy. This introduced me to the concept of “fit for purpose” quality. Considering Six Sigma and Crosby, there comes a point where even though they are trying to deliver what the customer needs they are in fact contradicting each other. Over the years I have learned that all of these offer something but are often driven by the circumstances under which you are operating. Becoming a slave to one and not considering others ultimately shortchanges the customer. I have found that the following methodology is the most pragmatic: Really understand the problem you are trying to solve. Identify as few as possible measures that will act as a litmus test to measure success.Select the right tool for the job at hand and keep things as simple as possible. Do not become a slave to any philosophy. If you are interested and would like to know more contact me.

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